Cancellation, Return & Refund Policy

1. Order Cancellation

You may request cancellation before the order is dispatched. Contact GlobalFits as soon as possible with your order number. Cancellation is not guaranteed once packing or courier handover has begun.

If an eligible prepaid order is cancelled before dispatch, the amount paid for the cancelled items, including any shipping amount charged solely for that cancelled order, will be refunded to the original payment method.

Once an order has been dispatched, it normally cannot be cancelled. After delivery, an eligible item may be returned under the rules below.

2. Return Eligibility

An eligible apparel item may be returned if the return request is raised within 7 calendar days from the date of delivery.

To qualify for a return, the item must:

• be unworn, unwashed and unused except for a reasonable fit check;
• have all original tags, labels and accessories attached or included;
• be free from stains, perfume, deodorant, makeup, pet hair, alterations, damage or signs of use;
• be returned with the original product packaging where reasonably possible; and
• match the item and size recorded against the order.

3. Items That Are Not Returnable

Returns may be refused for items that are used, washed, altered, damaged after delivery, missing original tags, or returned outside the applicable return window.

For hygiene and consumer-safety reasons, products specifically identified on their product page as non-returnable, personalised, customised, intimate/hygiene-sensitive or final-sale items may not be eligible for change-of-mind returns, except where the item is defective, damaged or incorrectly supplied.

4. Wrong, Damaged, Defective or Missing Items

If you receive the wrong product, wrong size, an item with a manufacturing defect, a damaged item, or an item missing from the package, contact us as soon as reasonably possible and preferably within 48 hours of delivery.

Please provide the order number and clear photos of the item, packaging and shipping label where relevant. An unboxing video may help us investigate but is not the only form of proof we will consider.

5. How to Request a Return

To start a return, contact GlobalFits support through the Contact Us page within the applicable return window. Include your order number, the item you want to return and the reason for return.

Do not send a parcel to our business address without a return authorisation or return instructions. Unauthorised parcels may not be traceable to an order.

6. Reverse Pickup & Return Shipping

Where reverse pickup is available for the delivery pincode, we may arrange a courier pickup after approving the return request. Where reverse pickup is unavailable, support will provide self-shipping instructions.

For a verified wrong, defective or damaged item caused by us, the eligible return-shipping cost is borne by GlobalFits. For an approved change-of-mind or fit/size return, a reasonable reverse-shipping charge may be deducted from the refund if such charge is communicated to the customer before the return is accepted.

7. Return Quality Check

Returned items are inspected after they reach us. Quality check is normally completed within 2 business days of receipt.

If the returned item does not meet the eligibility conditions, the refund may be refused. Where practical, we will inform the customer of the reason and the available next step.

8. Refund Method & Timeline

Prepaid / Online Orders

Once a return or cancellation refund is approved, we normally initiate the refund within 3 business days. The refund is sent to the original payment method used for the order wherever the payment provider supports it.

After initiation, banks, card networks, UPI providers or payment service providers may take additional time to reflect the credit. A typical reflection period is approximately 5–10 business days, depending on the payment method and financial institution.

Cash on Delivery Orders

Approved COD refunds require customer payout details because no original online payment method exists. We may request verified bank-account or UPI details from the customer for the refund.

Shipping Charges

Original shipping charges are normally not refundable for an ordinary change-of-mind or size/fit return. If the entire order is refunded because we sent an incorrect, defective or damaged item, any shipping amount paid for that affected order will also be refunded where applicable.

9. Size Exchange

A size exchange may be offered for eligible apparel subject to stock availability, product eligibility and courier serviceability. If the requested replacement size is unavailable, the customer may use the eligible return/refund process instead.

Exchange eligibility follows the same unused, unwashed, tags-attached and return-window conditions described above.

10. Discounts, Bundles & Promotional Orders

Refunds for discounted, bundled or promotional orders are calculated using the amount actually paid and the promotion rules applicable to the retained and returned items.

If returning one item causes an order to no longer satisfy a bundle or promotional threshold, the refund may be recalculated to reflect the price or discount that remains valid for the items kept by the customer. Any such calculation will not exceed the amount actually paid by the customer.

The FIRST998 offer, where available, is subject to the eligibility conditions displayed on the website and at checkout.

11. Abuse, Fraud & Repeated Misuse

We may refuse a return or take reasonable protective action where there is evidence of product substitution, deliberate damage, fraudulent claims, repeated abusive use of the return process or another unlawful activity. This does not limit rights available to consumers under applicable law.