Privacy Policy

1. Who This Policy Covers

This policy applies to personal information processed through the GlobalFits website and in connection with orders, delivery, returns, refunds and customer support.

In this policy, “GlobalFits”, “we”, “us” and “our” refer to Global Solution operating the GlobalFits storefront.

2. Information We Collect

Information you provide

• name;
• mobile number;
• email address when provided;
• delivery address, city, state and pincode;
• order details, products, sizes and quantities;
• return, refund, delivery and support communications; and
• other information you voluntarily provide when contacting us.

Information generated when you use the website

Our website uses a session to maintain shopping-cart state and security controls such as CSRF protection. Website infrastructure may also process ordinary technical information necessary to deliver and secure the site, such as browser, device, request and network information.

Order and payment records

We maintain information such as order number, invoice number, order value, coupon code, payment method, payment status, fulfilment status and related transaction or operational records.

3. How We Use Personal Information

We may use personal information to:

• create, confirm and fulfil orders;
• deliver products and communicate delivery or order status;
• verify first-order or promotional eligibility;
• process cancellations, returns, exchanges and refunds;
• provide customer support and respond to enquiries;
• create invoices and maintain transaction records;
• detect fraud, abuse, security incidents or misuse;
• maintain, troubleshoot and improve the website;
• measure advertising performance where advertising technology is enabled; and
• meet tax, accounting, regulatory and other legal obligations.

4. Payment Information

At present, payment methods displayed at checkout depend on the payment options enabled by GlobalFits. Where an online payment gateway is enabled, payment credentials such as full card details, CVV, UPI PIN or banking passwords should be entered only into the authorised payment-provider interface.

GlobalFits may receive and retain limited payment-related information required for order administration, such as payment method, payment status, transaction/reference identifiers, amount and refund status.

5. Cookies, Sessions & Advertising Technology

The website may use cookies or similar browser storage for functions such as maintaining a shopping session, remembering cart state, protecting forms and supporting site functionality.

Where our Meta advertising integration is enabled, the website may use Meta Pixel and related measurement technology. These tools may process browser/device identifiers and information about website activity, such as page views, product views or checkout-related events, for advertising measurement, attribution and campaign optimisation.

You can use browser controls to restrict or delete cookies. Blocking essential session technology may prevent cart, checkout or other website features from working correctly.

6. Who We May Share Information With

We do not sell customer personal information as a standalone product. We may disclose information only as reasonably necessary to operate the business, including to:

• courier, logistics and delivery providers;
• payment gateways, banks and payment service providers;
• website hosting, infrastructure, security and technology providers;
• analytics and advertising providers where those tools are enabled;
• professional advisers such as accountants, auditors or legal advisers where necessary; and
• government, regulatory, tax, law-enforcement or judicial authorities where disclosure is legally required.

Service providers receive information relevant to the function they perform and are expected to handle it subject to their contractual and legal obligations.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, returns and refunds, customer support, accounting, tax, fraud prevention, dispute resolution and applicable legal or regulatory recordkeeping.

Different categories of records may be retained for different periods. When information is no longer reasonably required, we may delete, anonymise or securely archive it as appropriate, subject to legal obligations and legitimate recordkeeping needs.

8. Information Security

We use reasonable technical and organisational measures intended to protect customer and order information against unauthorised access, misuse, alteration or disclosure. These measures may include access controls, server-side validation, secure session controls and restricted administrative access.

No internet transmission or storage system can be guaranteed to be completely secure. Customers should protect their device, email, order information and any payment credentials they use.

9. Your Privacy Choices & Requests

Subject to applicable law, you may contact us to request information about personal data we hold about you, request correction of inaccurate information, request deletion where legally available, or raise a complaint about our handling of personal information.

To protect customers, we may need to verify your identity or connection to an order before acting on a request. We may retain information where retention is required by law or reasonably necessary for fraud prevention, accounting, tax, disputes or other permitted purposes.

10. Children

GlobalFits is a general fashion storefront and is not designed as a service directed specifically to children. If a person is not legally able to enter into a purchase on their own, a parent or lawful guardian should complete the transaction as required by applicable law.

11. Third-Party Websites & Services

Our website may link to or interact with third-party services, such as payment providers, logistics services or social-media platforms. Their processing of personal information is governed by their own privacy policies and terms where they act independently of GlobalFits.

12. Changes to This Privacy Policy

We may update this policy when our business, website, payment methods, service providers or legal obligations change. The current version will be published on this page with its “Last updated” date.